Refund Policies

Refund Policy

Refunds may be issued under limited circumstances. Once an order has been placed, it is processed automatically and cannot be canceled prior to fulfillment. Customers may initiate a refund request only after receipt of the merchandise. If the product is received in a damaged or unusable condition, the customer must contact us at essentiarave@gmail.com with their order number to request a refund. 

Refund requests for other order-related issues may also be submitted via email and will be subject to review. All refund requests are evaluated on a case-by-case basis, and customers will be notified once a determination has been made.

Damages and Issues

Customers are required to inspect all items immediately upon receipt. Any claims for defective, damaged, or incorrect merchandise must be submitted without delay. Upon notification, EssentiaRave will review the claim and, at its discretion, provide an appropriate remedy, which may include replacement, store credit, or refund.

Returns

All return requests must be submitted in writing to essentiarave@gmail.com and receive prior approval before merchandise is returned. Returns received without prior authorization will not be accepted. Once approved, the customer is responsible for all return shipping costs. Refunds will be issued to the original method of payment only after the returned merchandise has been received and inspected.

Please note that merchandise that has been used does not qualify for refund or return, except in cases where the item has been reviewed and expressly approved for return.