Refunds, Returns, and More
Refund Policy
At ESSENTIARAVE, we stand behind our products and want you to feel confident in your purchase. If something isn’t right, we’re here to help.
Once an order has been placed, it is processed automatically and cannot be canceled prior to fulfillment. Refund requests may be initiated after the merchandise has been delivered.
If your product arrives damaged, defective, or unusable, please contact us at support@essentiarave.com as soon as possible with your full name and order number. Our team will review the issue promptly and work with you to provide the best possible resolution.
For all other order-related concerns, refund requests may be submitted via email and will be reviewed on a case-by-case basis. We ensure fair and reasonable solutions and work hard to make sure all customers are happy.
To help us assist you as quickly as possible, all email inquiries must include your full name and order number. Please allow 2–3 business days for a response before sending a follow-up message.
Damages and Issues
We kindly ask that customers inspect their items immediately upon receipt. If you receive an item that is defective, damaged, or incorrect, please notify us without delay at support@essentiarave.com.
Your satisfaction is important to us. Once we review your claim, we will determine the most appropriate solution, which may include a replacement, store credit, or refund. Our goal is to ensure you are taken care shopping with us.
If your tracking shows your order as delivered but you have not received it, we ask that you first check with any household members, neighbors, or your building's front desk or mail room. We also recommend contacting your local post office with your tracking number, as they can often provide additional details on where the package was left.
If the issue remains unresolved after those steps, please open a claim with the carrier and send us the claim number at support@essentiarave.com. Once we receive your claim number, we will open an investigation on our end and do our best to find the right solution for you. Every case is handled individually and we are committed to making sure you are taken care of.
Returns
If you would like to request a return, please email support@essentiarave.com within 30 days of delivery. All returns must receive prior written approval before merchandise is sent back. Returns received without authorization will not be accepted.
All return request emails must include your full name and order number to ensure timely processing.
Once approved, customers are responsible for return shipping costs. Refunds will be issued to the original method of payment after the returned merchandise has been received and inspected.
Please note that used merchandise is not eligible for return or refund unless expressly reviewed and approved by our team.