Refund/Issue Policies
Refund Policy
We understand that refunds may be necessary at times given certain circumstances. Once you place an order, it processes automatically, meaning that until you receive your order, you are unable to start the refund process. Once you have received your order and deem it damaged or unusable, you can contact us at essentiarave@gmail.com with your order number to start a refund process through store credit. Once it is approved we will notify you and make it right.Â
Damages and Issues
Upon receiving your order, we recommend inspecting the items carefully. If you notice any defects, damages, or if you receive the wrong item, please contact us immediately. We will evaluate the issue and make it right.
60 Day Guarantee
If 60 days have gone by without an update on your given tracking number, please contact us at essentiarave@gmail.com and we will issue you a full store credit refund. This is not applicable for orders with wrong/changed addresses.Â
We strive to provide excellent customer service and ensure that you are satisfied with your EssentiaRave experience. If you have any further questions or concerns regarding our returns and refunds policy, please do not hesitate to reach out to us. We are here to assist you!Â